Brief
Unifying online and in-store inventory after Clover's limitations
Stay Sharp, always looking to optimize the customer experience, was facing challenges with its Clover system, including inventory sync issues and complex in-store management. To address these issues and improve the in-store experience, the brand called on our expertise to migrate to Shopify POS. The goal? Unify inventory between online and in-store sales, integrate an effective loyalty program, and offer a smoother sales process.
- +45%Sales
- +21%Conversion rate
- +5%Average order value (AOV)
Goals
Unifying inventory and streamlining the in-store sales process
The project's goal was to migrate Stay Sharp from Clover to Shopify POS to fix inventory sync issues and simplify in-store management. It meant unifying inventory between online and in-store sales, integrating an effective loyalty program, and offering a smoother sales process for both staff and customers.
Tools and partners
Complexity and challenge
Migrating without losing a single piece of inventory data
The existing Clover system was generating inventory sync issues and complicating day-to-day in-store management. The challenge of the migration was to transfer all the data to Shopify POS without any loss, while physically setting up the new hardware on-site, in a business that couldn't afford a prolonged interruption to its sales operations.
Approach
An on-site transition, from hardware to inventory
The Maze team traveled directly to the Stay Sharp store in Montreal to set up all the hardware and ensure a smooth transition from Clover to Shopify POS. A full inventory sync was carried out to avoid losing any data, and the loyalty program was configured to let customers earn and redeem rewards both online and in-store.
Solution
Centralized management between the web and the store
Stay Sharp now has a unified sales system on Shopify POS, with inventory synced between online and in-store sales. The loyalty program works seamlessly across both environments, enabling centralized management, a better customer experience and an optimized sales system.
- +45%Sales
- +21%Conversion rate
- +5%Average order value (AOV)
Results
Reliable inventory and a frictionless sales experience
Since migrating to Shopify POS, Stay Sharp has inventory synced between online and in-store sales, fixing the issues inherited from Clover. The loyalty program works seamlessly across both environments, and the in-store team enjoys a smoother sales process, with no disruption to operations since the transition.
“Working with Maze was a great experience. They took the time to answer all our questions during the site migration and made sure all our needs were covered — and more. I’d definitely recommend them!”
Stay Sharp
