Smile.io partner
Smile.io
The second order, planned from the first.
Smile.io runs points, referrals, and VIP tiers directly inside Shopify and Klaviyo. We configure it so the reward drives the right behaviour: come back, spend more, refer a friend. Not a digital punch card, a program that pays for itself.
- Partnership
- Smile.io partner
- Category
- Loyalty and referrals
- Pillars
- Grow
What we do with Smile.io
Program design
Point rules, VIP tiers, and rewards calibrated on margin and real purchase frequency.
Referrals
A referral mechanism that is easy to share and tracked through to the order.
Shopify and Klaviyo integration
Points visible in the customer account and the cart, events pushed into Klaviyo flows.
In-store program (POS)
The same program online and in store, with a single points balance.
Program measurement
Participation rate, member versus non-member revenue, and the real cost of rewards.
When merchants call us
Customers buy once and disappear.
Acquisition costs keep rising, and repeat purchases aren’t keeping up.
Your loyalty program isn’t paying off.
Points are handed out, but behaviour hasn’t changed.
Online and in-store feel like two businesses.
Customers can’t earn or spend points everywhere.
Rewards cost more than they bring.
No one knows the real cost of the program.
Where it fits in our approach
Every tool serves one or more of our three pillars. Here is where Smile.io comes in.
Smile.io questions we hear often
Is a loyalty program worth it for our business?
It is when customers can buy more than once and rewards are built around your margins. We calibrate the program on your real purchase frequency so it pays for itself.
Points, VIP tiers or referrals: what should we start with?
It depends on your customers. Frequent buyers respond to points, high spenders to VIP tiers, and brands with passionate fans to referrals. Most programs combine two.
Does Smile.io work with Klaviyo and in store?
Yes. Points and rewards show up in Klaviyo flows and work with Shopify POS, so customers have one balance online and in store.
Other partners
ShopifyOne platform at the centre, so you stop paying for workarounds.
KlaviyoThe revenue that comes after the first purchase.
GorgiasCustomer service that drives sales, not just costs.
AftersellMore per order, without hurting conversion.
ShopliftTested changes, not guesswork.
NostoThe right product in front of the right person, at scale.