Gorgias partner
Gorgias
Customer service that drives sales, not just costs.
Gorgias brings email, chat, social, and phone into one helpdesk connected to Shopify. We set it up so the team answers faster, with the order in front of them, and so recurring questions resolve themselves.
- Partnership
- Gorgias partner
- Category
- Customer service
- Projects delivered
- 2 projects
- Pillars
- Grow · Build
What we do with Gorgias
Setup and Shopify integration
Channels, rules, macros, and the customer view connected to Shopify orders from day one.
Support automation
Order tracking, returns, and frequent questions resolved without an agent.
Macros and processes
Canned answers and escalation flows aligned with the brand’s policies.
Chat and self-service
On-site chat, help centre, and contextual answers that cut ticket volume.
Support that converts
Pre-purchase conversations that remove objections and grow the cart.
Support reporting
Response times, resolution rates and revenue influenced by support, in one view.
When merchants call us
Your team answers the same questions all day.
Order status, returns, shipping times.
Support lives in five places.
Email, chat, social and phone, with no single view of the customer.
Agents dig for order details.
Every answer means switching between tools.
Support feels like a cost center.
You know pre-purchase questions lose sales, but no one owns them.
Where it fits in our approach
Every tool serves one or more of our three pillars. Here is where Gorgias comes in.
Projects built with Gorgias
Projects where we set up Gorgias.
Gorgias questions we hear often
Why Gorgias instead of a general helpdesk?
Gorgias is built for ecommerce. Agents see the customer’s Shopify orders right in the conversation and can act on them without switching tools.
How much support can be automated?
It depends on your volume and your questions. Order tracking, returns and frequent questions are usually the first to go, which frees your team for conversations that need a person.
Can customer service really drive sales?
Yes. Pre-purchase questions are buying signals. Answering them quickly, with the right product in hand, turns hesitant visitors into customers.
Other partners
ShopifyOne platform at the centre, so you stop paying for workarounds.
KlaviyoThe revenue that comes after the first purchase.
Smile.ioThe second order, planned from the first.
AftersellMore per order, without hurting conversion.
ShopliftTested changes, not guesswork.
NostoThe right product in front of the right person, at scale.